80 results found
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Option for E-scripts that lost in the cloud
We have trouble when one of our repeat dispensed previously that lost in cloud which FRED unable to locate. Currently there is no option but to cancel the dispensed script and re-dispense. But this is causing problem in terms of dispensing record and SafetyNet. We need better alternative option.
1 voteHi thank you for your feedback
One of our consultants will reach out to you for more information
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Seperate basket items to new basket
If a basket is created with multiple items but for example one drug is OOS it would be great to be able to seperate that item(s) so that one basket can be colected now but the other can be colected tomorow when the stock comes in.
13 votes -
Option to remove step to "Enter Basket ID"
Basket ID should be automatically generated based on chronology like hospitality POS queuing (example below).
10.30am - Basket ID 1
10.32am - Basket ID 2
11.00am - Basket ID 3I don't see any pharmacy-specific reason to manually enter a basket ID unless individual pharmacy's policy dictates this.
1 voteHi Ash,
Thanks for the idea. We’ll be keen to hear from more pharmacies around this
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etoken repeat to medadvisor printing not required
etoken with repeats when integrated to medadvisor. If repeat it goes to medadvisor however fred dispense requires print or sms reqardless. Unnecessary print
2 votesHi
Fred Dispense is following the conformance requirements from the government. Which requires repeats be returned to the customer either as a SMS, Email or printed token. We’re unaware of any alternative workflow, can you please provide more information about this -
Allow us to press Escape to exit the image of the script in medview flow
Allow us to press Escape or click away from the image, to exit the image of the script in medview flow
It's faster than having to click the X in the top right
11 votesThanks we have added this to the backlog
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How about new eTokens waiting collection at the top of the list and the older ones awaiting collection drop down.?
All newer scripts waiting to be collected are at the top of the list and the older ones drop down .
With increasing number of eRxs most people are waiting. It is easier to find ( the search box is excellent too)4 votesHi during user feedback, the current design was the most accepted but we’re happy to review this when there are more votes or feedback
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Repeat Interval not appearing on Script Image
When dispensing a script that has an entered repeat interval the interval isn't appearing on the virtual script image despite being on the script information in Medview. As dispensing and checking is done off the virtual script image it would be handy to have this interval appear on the virtual image
9 votesThanks for your idea, this is already in our backlog to update the virtual image for all information that currently appears in the data structure.
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Ability to flag a script as Owing Mark off
Some patients drop off scripts that they've owed us from previous dispensings. Can we have a way to flag these scripts as an Owing Mark off in Flow so we know the patient is not requesting another supply
18 votes -
Confirmation patient has received repeat token.
Currently we cant confirm patient has received repeat. In fact had an instance that it didnt work and we didnt know. A notification icon that patient has received would be very useful.
5 votesThank you for your feedback, there are a number of complexities involved around this scenario but we’re looking into options for this
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Medview Flow compatibility with a phone in dark mode
Is it possible (or should we already be able) to get Medview Flow to recognise a QR code from a phone that is in dark mode. We have one customer with his phone in dark mode and neither our scanner or laptop camera will recognise his QR codes. They work perfectly when typed in and customer is not willing to change out of dark mode.
4 votes -
Provide a way to indicate the patient's preference for repeat at this stage
The pharmacist dispensing will need to know this info while dispensing an eScript with repeats. It should be identified and flagged at the script "IN" screen. With this info available in the correct format, it could presumably be parsed to the dispense program for appropriate action there as well.
4 votesHi Stephen,
To date we haven’t added this because we’re aware that it is automatically updated from the script in Dispense. But we do have an item in the backlog to set the repeat preference from Script In, in case the patient has a change of mind from what was on the original script -
Confirmation of prescription receipt
Customer to confirm they have received the prescription - some customers may receive their prescription but then return stating they haven't received it (whether due to dementia or being dodgy) - to have proof that we have supplied and the customer has left with the script would be helpful .....
3 votesHi Kathryn, thanks for your idea. We’d be interested in getting more feedback around this
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ability to merge baskets
The ability to merge baskets.
For instance a patient brings in more prescriptions after seeing a doctor, or if husband and wife drop in medications seperately but they will all be collected together.
13 votesHi, we will implement functionality to allow you to add prescriptions to an existing basket
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Out
Can POS providers integrate the l "OUT" with till sales function into their POS to reduce this extra step? Seems like alot of work once eScript becomes popular.
5 votesHi Thanh, this is on the roadmap and MedView Flow has the ability to do this for all POS providers. Fred will make this available for it’s POS. For other POS vendors we recommend that you contact them regarding this integration
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New feature - Tablet Camera Configuration Options in Flow
A new feature that we're looking to release in future is configurable camera options for a tablet. The configurable options we are looking to implement include:
- Ability to switch between front/back camera
- Default camera settings
- Ability to switch the camera on/off
We're looking for any other feedback around this and welcome any new suggestions below10 votesThank you to all that voted. This idea is now in our backlog for a future update
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Integrate with Fred POS
An integration with Fred's POS would be useful so that we don't have to manually mark the basket as collected once it's been sold
12 votesThis feature is on our roadmap for future consideration
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Add QR code to sticker that you stick to patient/pharmacist copy for DDA's so you can scan DDA's as well for le
Add Paperless QR code to the sticker that you stick to patient/pharmacist copy for DDA's so you can scan DDA's copies as well. This will allow for the script to be easily looked for if you get asked by the Drugs of Dependance Unit for a pharmacist/patient copy of the prescription.
4 votesHi Huy, great idea. This is not currently in our roadmap but we’re happy to take more feedback on this as we continue to develop the product
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owner details
Please put the owner's details on the prescription image not the last dispensing pharmacist.
1 voteHi
The owner’s details are not legally required to be part of the electronic prescription message and therefore the owner’s details are not part of the electronic prescription image in Flow. Is there any reason you’re requesting the owner’s details here? -
Use OUT column as final check
OUT column to be used as a final check before pharmacist hands scripts to patients. Would like to see the complete script details on the virtual images when in OUT as well as what brand has been dispensed. This is so that if the pharmacist who hands out the medication is different to the pharmacist who dispensed it and did the initial check, they will have full visibility of all script details and be able to pick up dispensing mistakes.
5 votesThanks Tony, currently, the workflow for checking which brands was dispensed is done in the Dispense product. But we’re happy for any further feedback on this workflow
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Ability to edit basket once it is added to Scripts In Queue
Once a basket is added to the 'In' queue, you cannot add another script without creating a whole new basket. It would be good to add an edit function for the situation where a patient wants additional scripts after the pharmacy has saved the basket.
10 votesThis idea is now in the backlog. We will keep you informed of any status updates
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