Ability to flag a script as Owing Mark off
Some patients drop off scripts that they've owed us from previous dispensings. Can we have a way to flag these scripts as an Owing Mark off in Flow so we know the patient is not requesting another supply
AdminKerri
(GM Customer Experience, Fred IT)
shared this idea
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Giles
commented
When entering scripts which are for marking off owing scripts can we please have this as an option in the "collection options".
Also once dispensed then the option to skip the "checking" and "out" as this was done when the owing was created. -
Anonymous
commented
I have also talked to my Dr's surgery to use the e-scripts to mark of owing scripts such as with our nursing home patients where the Dr's are happy to send scripts to the pharmacy email as we manage their scripts.
Currently dispensing an e-script defaults to dispensing rather than marking off an owing there is a tedious and round about way of using it to mark off an owing. I would be very happy if there was a prompt that would allow us to either attempt to mark off the existing owing or dispense it as per normal.
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Andrew Robinson
commented
In my experience so far, it would seem that if there is an owing for an item, the only way you can mark it off with the digital script, is in FRED directly in the usual way, bypassing FLOW - could there be an integration that picks up an existing owing script or is that happening and I have not made it work. Only had one so hard to know. Maybe part of the other idea to be able to identify in the script in basket that a script is likely owed.