MedView Flow

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  1. This will be helpful with the family that has the first initial with the see letter to managed their printed token

    1 vote

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    0 comments  ·  Queue  ·  Flag idea as inappropriate…  ·  Admin →
  2. 0 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  3. The e script exchange emailed scripts are impossible to find. They look like junk mail. Have logged calls re this and no solution yet. When you try to search your email account there is no identifier for the GP clinic who sent them and you cannot search by patient name. Emails come through as noreply@emailprescription.com.au and only identifier is patient initials and drug. Impossible to find when a patient presents telling you their script is emailed from their clinic.

    1 vote

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    1 comment  ·  Scripts In  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jo, the content of the token for both SMS and Email is governed by ADHA and produced on behalf of the Department of Health. Therefore the content is defined and we cannot change it

  4. As there are no paper script or duplicate script to be labelled, the additional smaller labels are not required, so FRED shouldn't print on them.

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. All newer scripts waiting to be collected are at the top of the list and the older ones drop down .
    With increasing number of eRxs most people are waiting. It is easier to find ( the search box is excellent too)

    2 votes

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    0 comments  ·  Scripts Out  ·  Flag idea as inappropriate…  ·  Admin →
  6. It is a waste of time to have to individually take the scripts from checked and out. There should be an ability to select multiple patients and move them to the done column.

    4 votes

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    0 comments  ·  Scripts Out  ·  Flag idea as inappropriate…  ·  Admin →
  7. I understand that space on the labels is tight, but having it printed on the label where the repeat has been issued to will help patients locate their future tokens.

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. remove the need to hunt down a script in the queue if you're going to dispense it straight away

    2 votes

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    0 comments  ·  Scripts In  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Queue  ·  Flag idea as inappropriate…  ·  Admin →
  10. Print format for eTokens should be A5 as currently its orientation is not suitable for repeat folders and is awkward.

    2 votes

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    1 comment  ·  Scripts Out  ·  Flag idea as inappropriate…  ·  Admin →
  11. When looking at Patient history in F2 in Fred dispense, can the escript be highlighted as the e is very small. Like owing and deferred scipts colours, very difficult to quickly scan for e.

    1 vote

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    0 comments  ·  Checking  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there are CTG options in Dr. Prescribing softwares which are also included in the electronic prescription. Can you please contact us so we can get more information about this

  13. The pharmacist dispensing will need to know this info while dispensing an eScript with repeats. It should be identified and flagged at the script "IN" screen. With this info available in the correct format, it could presumably be parsed to the dispense program for appropriate action there as well.

    3 votes

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    0 comments  ·  Scripts In  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Stephen,
    To date we haven’t added this because we’re aware that it is automatically updated from the script in Dispense. But we do have an item in the backlog to set the repeat preference from Script In, in case the patient has a change of mind from what was on the original script

  14. Using A4 paper is forcing pharmacists to use paper that they will have to supply [ie pay for]. This must be going to save the PBS/Medicare millions of dollars - there will be less repeat forms needed and less prescription forms needed. Maybe an increase in the dispensing fee is warranted or PBS can supply A4 paper as well as repeats forms!

    3 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Stephen, unfortunately we don’t set the remuneration. If this is a concern we recommend that you speak with the Guild or PSA.

  15. If we receive an eScript token by email, it is necessary to open the link, copy the token, open Flow and, finally, paste the token to find out who the patient is. It is not until then that we can make an informed decision what action to take. [eg dispense now, file for future use, wait until patient presents]. This adds significantly to the workload - we are essentially half-processing the script before we know whether that is appropriate. There must be a way to identify the patient earlier in the email process. Once in the "IN" area of Medview…

    4 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Stephen,
    Regarding your point around identifying the Patient in the email heading for the token, we’re unable to display their name due to ADHA’s conformance points to not identify the Patient at that stage. In regards to the issues around half-processing scripts we believe the ASL will ease this problem. We’re happy to take some further feedback from you if you’d like to reply to this comment

  16. Is there a way to remove a prescription from a basket? If there is not there needs to be.

    1 vote

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    0 comments  ·  Queue  ·  Flag idea as inappropriate…  ·  Admin →
  17. Customer to confirm they have received the prescription - some customers may receive their prescription but then return stating they haven't received it (whether due to dementia or being dodgy) - to have proof that we have supplied and the customer has left with the script would be helpful .....

    1 vote

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    1 comment  ·  Scripts Out  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes

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    2 comments  ·  Checking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi
    We’ve since had some feedback from the Dispense teams about displaying the first initial and the surname. This was a conformance requirement from the Department of Health around privacy which only allows us to print the Patient’s Initial and Surname

  19. 2 suggestions -
    It would be good if the list of patients could be orderable by different options (ie surname, date of dispensing etc) so that it would be easier to move them to the next step en masse.
    Also, if there was a check box to move a number scripts to the next step at once if this step was missed at dispensing or collection

    1 vote

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    0 comments  ·  Checking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there’s an item in our backlog around reordering baskets in the queue which may help address this issue. This idea will be updated to released once we complete this in a future update

  20. Currently we cant confirm patient has received repeat. In fact had an instance that it didnt work and we didnt know. A notification icon that patient has received would be very useful.

    3 votes

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    0 comments  ·  Scripts Out  ·  Flag idea as inappropriate…  ·  Admin →
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