80 results found
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See number of supplies left when scanning a token
I would like to see how many supplies are left for the token so I do not have to worry about asking how the patient would like to have the repeat returned to them if there are nil repeats.
2 votesYou will be pleased to know that this is now being worked on and we will update you once it is released. Thanks again for your feedback. Please continue to use UserVoice to send your ideas.
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Prevent Deceased patients showing up on Medview Flow
Ability to prevent patients who are marked "Deceased" from showing up in MedView Flow search results, when searching for patients for MySL.
3 votesThank you for the feedback. We are reviewing this idea and will revert.
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An obvious way to resend mySL permission requests
I have had a few patients delete the request for permissions to register with the pharmacy for mySL from their phone for whatever reason. A lot aren't great at using their phones and can be quite technophobic. I've had one accidently delete the request right in front of me. Watching me then struggle to try to fix their problem only adds to their anxiety about online prescriptions. The oldies can get grumpy. I have seen someone resend the request for permissions but it's not obvious to me. The way to send the request is replaced by an 'Update Details' button…
3 votes -
Being able to enter mobile or email address for repeats
Is it possible to get MedView Flow to include a field where the patient either enters their mobile or email address for repeats? Ideally if there are repeats patients shouldn't be able to submit their scripts until selecting their preference
3 votesThank you for the feedback. Seeking user feedback to understand and guage the need for this feature.
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Adding dispensed ePrescriptions to Checking manually
Ability to manually create ePrescription baskets for checking in MedVIew Flow.
1 voteThank you for the feedback. We will investigate performance during an outage and revert.
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MySl printout for patients of scripts left in MySl
Patients always ask if they need any scripts. It would be fantastic if we could print out all of the scripts listed in the MySl for a patient and then they could take that to their doctor to discuss future scripts required.
11 votes -
Improve the User Interface when using an IPAD for the notes Section
User Interface when using an iPad for the notes section needs improving as you cannot see what you are typing until you push down the keypad.
2 votesThanks for the feedback. We are reviewing the user interface and will update the ticket once we have more information.
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List display format and "Batch" selection of multiple baskets.
Is it possible to select multiple baskets within a list for dragging to another list [eg from Checking to Out]? When we dispense a "batch" of scripts for Dose Admin Aid preparation [best done alphabetically], we end up with multiple baskets in the Checking queue that have to be individually dragged to the Out queue and then the Out list checked to "clear" them as Done. Would it be easier if the list could be displayed more like a spreadsheet [each basket in a row - down the screen] and allow multiple [ctrl-click?] selection for moving to another column? A…
3 votesThank you for the feedback and the suggestion to enable multi-selection of the baskets to move across the workflow. We are reviewing this idea and will update the response in due course.
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Ability to bypass FLOW post-dispense processes for specifc groups of patients.
We are finding that eScripts we dispense for our Dose Admin Aid patients [community and ACF] are "clogging up" the Checking and, subsequently, Out columns of FLOW. These scripts do not get handled by Front-of-shop staff. The post-dispense checking processes occurs through the packing system by packing staff and packing program. Could a system be implemented within FRED-FLOW integration such that scripts dispensed for patients flagged as being in specific N.Home/Hosp bypass FLOW's post-dispensing Checking and Out processing? This would make the lists shorter and easier to navigate and avoid tasking a team member with having to go through the…
2 votesThank you for the feedback. With the upcoming Medscharts implementation in ePrescribing, we are reviewing the design and considering scenarios. We will revert once we have more update on this.
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What's App ordering
Is there a lag for items showing up with the What's app bot for patients to order? We are currently trialing this with staff and scripts showing in MySL are not all showing in the What's App chat.
1 voteThank you for the feedback. One of our consultants will be in touch to discuss this further.
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MySl and paper scripts - a way for paper scripts to be marked as required
When a patient has both e-scripts and paper scripts, medview flow should enable the assistants to indicate what paper scripts are also required. Currently we can only mark the e-scripts as required and the notes function does not appear in the FRED window, so the staff are resorting to writing down what other paper scripts are required.
5 votesGreat news, we’re currently working on this feature for a future update
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check
A way to check the eScript inside fred dispense that will automatically update on the website. The dispense flow can be inefficient changing back and forth between the dispense window and medview on different computers. Or the ability to have medview as an overlay in fed dispense so you can click and take you right there instead of going through all browser windows
7 votesHi
We have a feature called FinalCheck that is only available in Fred NXT Dispense which shows the ePrescription details and records that the final check has been carried out by a Pharmacist. In the future this will also mark an ePrescription as checked in MedView Flow. Please see http://webhelp.fred.com.au/nxt/Dispense/final-check.htm
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Date of Brith on eScript Image
Please include DOB on the eScript Image
5 votesThanks for your idea, we will review adding the Patient’s date of birth to the image
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Buttons instead of links in Medview
The links (HOME, IN, OUT, QUEUE etc) would be less tiresome to seek and click if they were buttons instead of plain text links. Ideally best practice like the Hover state buttons in Fred Dispense.
2 votesHi Ash thank you for your feedback
We’re continuously seeking feedback around the user experience and accessibility in MedView Flow. We’ll take your suggestion into consideration for future design updates
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pinting dockets
At the moment with a mix of eR and papaer Rx i twould be good to have the ability to have the basket ID print the way we have configured our Fred Rx In terminal to print a "docket" when the patient is selected. Additionally, the numbe of items in the basket.
There will be some time before we are solely using a virtual queue, so perhaps a printed docket for an eRx would integrate into current practices well, too. In that circumstance scaning the prited docket might push the basket from the queue to the terminal for dispensing. If…20 votesHi Eddie, this feature is already in our backlog. We will keep you updated on the progress of this
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Integrate MedView Flow with Quantum for batch claiming MPS sachet scripts
We need to be able to integrate Medview Flow with Quantum MPS dispensing for batch claiming DAA scripts. Currently we cannot defer in new escripts so there is no way for Quantum to pick them up for us to dispense when due.
Also MPS can't tell us if Quantum is going to be able to pick up repeat escripts when they are due to be redispensed.12 votesHi Robyn, this is in our backlog and we’re currently engaged and working with vendors in this space. In the short term, onboarding your community packing patients into ASL will help streamline this process. Please see our ePrescriptions FAQs for more details: https://www.fred.com.au/what-we-do/eprescriptions/eprescription-webinar-questions/
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21 day rule
Repeat token should have when is the next repeat due to save us time putting it in and then discovering it's too soon.
13 votes -
Locking the Medview flow login
Locking the MedView Flow login for 30 minutes after 5 attempts is problematic. If a patient comes in with an eScript, but we can't even enter it into the system for an additional 30 minutes a big problem is created.
Could some other warning or alert be issued instead?
12 votesHi Michael, this is a security function and we’re currently working on improving this. Thanks for the feedback
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Improve "IN" button size
Can the clickable button area be increased in the both the top (blue) menu and the 'home' section? Just a minor tweak, but the amount of times I've mis-clicked the "IN" button is becoming a little annoying.
Perhaps "HOME", "IN" etc could all be the same clickable size2 votesHi thank you for your feedback, we’ll review the design
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next script queues automatically once first script is completed
Where there are multiple prescriptions for a patient, it would be great if subsequent prescriptions could be transferred to FRED by hitting 'enter' at the edit script screen. ie - the same way that scripts get loaded when using an eRx barcode on the bottom of printed prescriptions. Cheers
12 votesGreat idea, we will add this to the backlog to be looked at
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