33 results found
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Next button instead of script link for multiple scripts in one basket
Posting on behalf of Pharmacist Monica at Treasury Pharmacy. Pharmacy is having issue seeing more than 3 scripts in Chrome and using Zoom out is inconvenient for them, hoping we can design the next button instead of script link on the top to move to next script if they have multiple scripts in one basket.
1 voteThank you for the feedback. We have recommended screen resolutions for the device that is being used. Please ensure they are applied for the best usability.
For Desktop, the recommended resolution is 1920 X1080
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Adding format for eToken Delivery
When taking scripts IN - additional ability to select the ePrescription contact method the patient would like the repeat sent back to after it is dispensed,
1 voteThank you for the feedback. We are looking into this. In the meantime, this is available in dispense. For more details, please refer http://webhelp.fred.com.au/freddispense/help-topics/dispense-eprescription-differences.htm?Highlight=prescription#Token_Delivery_Method
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"Original Brand" or "As Prescribed" flag when taking scripts IN
Addition of button to flag if patient prefers original brands/as prescribed by doctors. Similar to the Generics toggle but specific for Original brands.
1 voteThank you for the feedback. Please use the Generics Preferred toggle feature for this. Additionally, please use the Note section to record any additional notes.
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Indicator that token has been used
HI
I’m writing to you with a suggestion regarding e-script tokens on patient’s phones. Once a token has been used, would it be possible that if they try to reload it again from the text message that it would load with a different coloured background, and some words to say it has already been used. It would help avoid a lot of wasted time in the pharmacy.Regards,
Brian2 votesHi Brian, If the script is in any state other than active, the QR code is hidden and we display a message to indicate that it cannot be dispensed
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ePrescription Indicator on Script Label
Request for an enhancement to Dispense Labels for ePrescriptions, to assist with checking when an ePrescription is dispensed for a patient who may also have paper prescriptions dispensed in the same batch of scripts, the Script Label will help the checking pharmacist know where to look to check that particular script, rather than looking for the paper script with the others
4 votesFeedback has been passed onto the Fred Dispense team
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With all these Server Outages we need a better way to log-out of MedFlow - currently there appears to be no easy way to l
We called Support twice today due to Server Outage and were instructed to logout of MedFlow - even when support logged-in to our system, she couldn't log-out!
1 voteApologies for the outage. For future reference, the way to log out from Flow is:
1. From Flow, select the Dashboard option. This takes you back to the MedView Dashboard
2. In the MedView Dashboard, select the user drop down in the top right corner and select ‘Log out’ -
DELETE UNWANTED/NOT VALID COMPLETED SCRIPTS
THERE IS NO OPTION TO DELETE COMPLETED SCRIPTS WHICH IS NOT VALID
EX : DUE TO MEDVIEW FRED DISPENSE INTEGREATION ERROR SOME SCRIPTS DIDN'T SHOW UP IN DISPENSING BUT THEY WERE DISPENSED IN MEDVIEW FLOW AND IT SHOWS UP AS COMPLETED BUT THOSE COMPLETED SCRIPTS ARE INVALID .1 voteHi we have a remove function against the basket which is at the top of the basket. You can also remove individual scripts in the basket by pressing the X on the tab. One of our consultants will reach out to you for more information
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eSCRIPTS emailed direct from GP have NO identifier patient or clinic. It looks like junk email
The e script exchange emailed scripts are impossible to find. They look like junk mail. Have logged calls re this and no solution yet. When you try to search your email account there is no identifier for the GP clinic who sent them and you cannot search by patient name. Emails come through as noreply@emailprescription.com.au and only identifier is patient initials and drug. Impossible to find when a patient presents telling you their script is emailed from their clinic.
2 votesHi Jo, the content of the token for both SMS and Email is governed by ADHA and produced on behalf of the Department of Health. Therefore the content is defined and we cannot change it
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Dispense label for e-scripts should only be the actual label that goes on the box and not the other smaller stickers.
As there are no paper script or duplicate script to be labelled, the additional smaller labels are not required, so FRED shouldn't print on them.
6 votesFeedback has been passed onto the Fred Dispense team
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Please consider printing on the labels of e-script items where the repeat has gone. Paper, SMS or emailed. Patients often don't know.
I understand that space on the labels is tight, but having it printed on the label where the repeat has been issued to will help patients locate their future tokens.
5 votesFeedback has been passed onto the Fred Dispense team
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2 votes
Thanks for the feedback, this function is controlled within Dispense. We will pass this feedback on to our Dispense teams
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eRX Token "Print" - print format should be a5 format
Print format for eTokens should be A5 as currently its orientation is not suitable for repeat folders and is awkward.
5 votesHas been transferred to the Fred Dispense Plus UserVoice forum
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claimable script report
Can we have a report that shows the claimable e-scripts with their C. G. R & E categories along with the serial numbers, so as to make collating scripts at the end of the day easier.
1 voteHi
This is already available in Fred Dispense. Please see http://webhelp.fred.com.au/freddispense/help-topics/pbs-claiming-pre-preparation-report.htm
For NXT Dispense, electronic scripts can be filtered on the PBS Claiming screen -
patient history highlight e for escript
When looking at Patient history in F2 in Fred dispense, can the escript be highlighted as the e is very small. Like owing and deferred scipts colours, very difficult to quickly scan for e.
2 votesThanks for the feedback, this function is controlled within Dispense. We will pass this feedback on to our Dispense teams
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0 votes
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Adapt the print processes within Flow to use A5 repeat forms for eScript printouts.
Using A4 paper is forcing pharmacists to use paper that they will have to supply [ie pay for]. This must be going to save the PBS/Medicare millions of dollars - there will be less repeat forms needed and less prescription forms needed. Maybe an increase in the dispensing fee is warranted or PBS can supply A4 paper as well as repeats forms!
6 votesFeedback has been passed onto the Fred Dispense team
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Patient name needed in email header.
If we receive an eScript token by email, it is necessary to open the link, copy the token, open Flow and, finally, paste the token to find out who the patient is. It is not until then that we can make an informed decision what action to take. [eg dispense now, file for future use, wait until patient presents]. This adds significantly to the workload - we are essentially half-processing the script before we know whether that is appropriate. There must be a way to identify the patient earlier in the email process. Once in the "IN" area of Medview…
6 votesHi Stephen, Regarding your point around identifying the Patient in the email heading for the token, we're unable to display their name due to ADHA's conformance points to not identify the Patient at that stage. In regards to the issues around half-processing scripts we believe the ASL will ease this problem. We're happy to take some further feedback from you if you'd like to reply to this comment
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remove script from basket
Is there a way to remove a prescription from a basket? If there is not there needs to be.
1 vote -
2 votes
Hi We've since had some feedback from the Dispense teams about displaying the first initial and the surname. This was a conformance requirement from the Department of Health around privacy which only allows us to print the Patient's Initial and Surname
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7 votes
Feedback has been passed onto the Fred Dispense team
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