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Patient name needed in email header.

If we receive an eScript token by email, it is necessary to open the link, copy the token, open Flow and, finally, paste the token to find out who the patient is. It is not until then that we can make an informed decision what action to take. [eg dispense now, file for future use, wait until patient presents]. This adds significantly to the workload - we are essentially half-processing the script before we know whether that is appropriate. There must be a way to identify the patient earlier in the email process. Once in the "IN" area of Medview Flow, the info doesn't seem to stay there for future action once you leave that page either, so the whole process has to be done again if the script is not for immediate action.

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Stephen osborne shared this idea  ·   ·  Report…  ·  Admin →
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Try this instead  ·  AdminJason (Product Manager, Fred IT) responded  · 

Hi Stephen, Regarding your point around identifying the Patient in the email heading for the token, we're unable to display their name due to ADHA's conformance points to not identify the Patient at that stage. In regards to the issues around half-processing scripts we believe the ASL will ease this problem. We're happy to take some further feedback from you if you'd like to reply to this comment

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  • Giles commented  ·   ·  Report

    I wonder if a Thunderbird plugin could be made to automatically import the Rx into MedView Flow? Might want to be placed into a new Column Incoming from Email?

  • Anonymous commented  ·   ·  Report

    I think that this is the only problem with e-scripts at the moment. There needs to be a way to identify the script at a glance without having to input them into Medview.

    We understand that ADHA has conformance points around e-scripts but when comparing to a normal handwritten or paper script that has all the patient info at all times, which are routinely emailed, faxed and sent via photos, this "protection" seems like it is unnecessary.

    All we ask that is instead of the patient initials, it displays the patient name in the email body, not the title.

  • Anonymous commented  ·   ·  Report

    I agree with Stephen; I don't see why a patient's full name can not be displayed on the original token. Its not like a paper script will hide the name until dispensing, the repeat tokens also contain details such as the patient's name and doctor etc.