24 results found
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21 day rule
Repeat token should have when is the next repeat due to save us time putting it in and then discovering it's too soon.
13 votes -
Seperate basket items to new basket
If a basket is created with multiple items but for example one drug is OOS it would be great to be able to seperate that item(s) so that one basket can be colected now but the other can be colected tomorow when the stock comes in.
13 votes -
MySl printout for patients of scripts left in MySl
Patients always ask if they need any scripts. It would be fantastic if we could print out all of the scripts listed in the MySl for a patient and then they could take that to their doctor to discuss future scripts required.
11 votes -
Use OUT column as final check
OUT column to be used as a final check before pharmacist hands scripts to patients. Would like to see the complete script details on the virtual images when in OUT as well as what brand has been dispensed. This is so that if the pharmacist who hands out the medication is different to the pharmacist who dispensed it and did the initial check, they will have full visibility of all script details and be able to pick up dispensing mistakes.
5 votesThanks Tony, currently, the workflow for checking which brands was dispensed is done in the Dispense product. But we’re happy for any further feedback on this workflow
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Mark a "missing" MedView paperless script as cancelled instead of missing
MedView paperless has a report of 'missing' scripts. Please allow an option to mark the 'missing' serial as 'cancelled'.
Have the 'cancelled/excluded' claims report integrate into Paperless to know which scripts are truly 'missing' in the claim
4 votes -
How about new eTokens waiting collection at the top of the list and the older ones awaiting collection drop down.?
All newer scripts waiting to be collected are at the top of the list and the older ones drop down .
With increasing number of eRxs most people are waiting. It is easier to find ( the search box is excellent too)4 votesHi during user feedback, the current design was the most accepted but we’re happy to review this when there are more votes or feedback
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Medview Flow compatibility with a phone in dark mode
Is it possible (or should we already be able) to get Medview Flow to recognise a QR code from a phone that is in dark mode. We have one customer with his phone in dark mode and neither our scanner or laptop camera will recognise his QR codes. They work perfectly when typed in and customer is not willing to change out of dark mode.
4 votes -
Add QR code to sticker that you stick to patient/pharmacist copy for DDA's so you can scan DDA's as well for le
Add Paperless QR code to the sticker that you stick to patient/pharmacist copy for DDA's so you can scan DDA's copies as well. This will allow for the script to be easily looked for if you get asked by the Drugs of Dependance Unit for a pharmacist/patient copy of the prescription.
4 votesHi Huy, great idea. This is not currently in our roadmap but we’re happy to take more feedback on this as we continue to develop the product
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An obvious way to resend mySL permission requests
I have had a few patients delete the request for permissions to register with the pharmacy for mySL from their phone for whatever reason. A lot aren't great at using their phones and can be quite technophobic. I've had one accidently delete the request right in front of me. Watching me then struggle to try to fix their problem only adds to their anxiety about online prescriptions. The oldies can get grumpy. I have seen someone resend the request for permissions but it's not obvious to me. The way to send the request is replaced by an 'Update Details' button…
3 votes -
Being able to enter mobile or email address for repeats
Is it possible to get MedView Flow to include a field where the patient either enters their mobile or email address for repeats? Ideally if there are repeats patients shouldn't be able to submit their scripts until selecting their preference
3 votesThank you for the feedback. Seeking user feedback to understand and guage the need for this feature.
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Confirmation of prescription receipt
Customer to confirm they have received the prescription - some customers may receive their prescription but then return stating they haven't received it (whether due to dementia or being dodgy) - to have proof that we have supplied and the customer has left with the script would be helpful .....
3 votesHi Kathryn, thanks for your idea. We’d be interested in getting more feedback around this
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Done scripts not showing information included in claim labels (rx number, claim number, who dispensed it etc. )
Done scripts not showing information included in claim labels (rx number, claim number, claim period, who dispensed it etc. )
would be great if we can locate the dispensing record based on script number like we do on Fred dispense. At the moment we can only locate script dispense record based on date, basket number and name.
3 votesThank you for your idea. This is not currently in our roadmap but we’re happy to take more feedback on this as we continue to develop the product
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Basket Filter
An option to filter scripts in the basket by due date.
2 votes -
Buttons instead of links in Medview
The links (HOME, IN, OUT, QUEUE etc) would be less tiresome to seek and click if they were buttons instead of plain text links. Ideally best practice like the Hover state buttons in Fred Dispense.
2 votesHi Ash thank you for your feedback
We’re continuously seeking feedback around the user experience and accessibility in MedView Flow. We’ll take your suggestion into consideration for future design updates
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etoken repeat to medadvisor printing not required
etoken with repeats when integrated to medadvisor. If repeat it goes to medadvisor however fred dispense requires print or sms reqardless. Unnecessary print
2 votesHi
Fred Dispense is following the conformance requirements from the government. Which requires repeats be returned to the customer either as a SMS, Email or printed token. We’re unaware of any alternative workflow, can you please provide more information about this -
More options for the "delivery" indicator other than just on and off
More options for the "delivery" indicator other than just on and off
1 vote -
1 vote
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Importing tokens for dispensing
Ability to import a spreadsheet with tokens/erx links into dispense queue.
1 voteThank you for your feedback. We would like to seek user feedback on this idea before reviewing it further.
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What's App ordering
Is there a lag for items showing up with the What's app bot for patients to order? We are currently trialing this with staff and scripts showing in MySL are not all showing in the What's App chat.
1 voteThank you for the feedback. One of our consultants will be in touch to discuss this further.
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Option for E-scripts that lost in the cloud
We have trouble when one of our repeat dispensed previously that lost in cloud which FRED unable to locate. Currently there is no option but to cancel the dispensed script and re-dispense. But this is causing problem in terms of dispensing record and SafetyNet. We need better alternative option.
1 voteHi thank you for your feedback
One of our consultants will reach out to you for more information
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