eSCRIPTS emailed direct from GP have NO identifier patient or clinic. It looks like junk email
The e script exchange emailed scripts are impossible to find. They look like junk mail. Have logged calls re this and no solution yet. When you try to search your email account there is no identifier for the GP clinic who sent them and you cannot search by patient name. Emails come through as noreply@emailprescription.com.au and only identifier is patient initials and drug. Impossible to find when a patient presents telling you their script is emailed from their clinic.
Jo
shared this idea
Hi Jo, the content of the token for both SMS and Email is governed by ADHA and produced on behalf of the Department of Health. Therefore the content is defined and we cannot change it
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Trent
commented
this is going to be a problem going forward. valuable time is wasted looking through emails for patients with little detail to go on . Patients often dont know if the script has been emailed, faxed or dropped off from the surgery, so it wastes a lot of time for a procedure that should be relatively straight forward