5 results found
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Adding format for eToken Delivery
When taking scripts IN - additional ability to select the ePrescription contact method the patient would like the repeat sent back to after it is dispensed,
1 voteThank you for the feedback. We are looking into this. In the meantime, this is available in dispense. For more details, please refer http://webhelp.fred.com.au/freddispense/help-topics/dispense-eprescription-differences.htm?Highlight=prescription#Token_Delivery_Method
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"Original Brand" or "As Prescribed" flag when taking scripts IN
Addition of button to flag if patient prefers original brands/as prescribed by doctors. Similar to the Generics toggle but specific for Original brands.
1 voteThank you for the feedback. Please use the Generics Preferred toggle feature for this. Additionally, please use the Note section to record any additional notes.
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Indicator that token has been used
HI
I’m writing to you with a suggestion regarding e-script tokens on patient’s phones. Once a token has been used, would it be possible that if they try to reload it again from the text message that it would load with a different coloured background, and some words to say it has already been used. It would help avoid a lot of wasted time in the pharmacy.Regards,
Brian2 votesHi Brian, If the script is in any state other than active, the QR code is hidden and we display a message to indicate that it cannot be dispensed
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With all these Server Outages we need a better way to log-out of MedFlow - currently there appears to be no easy way to l
We called Support twice today due to Server Outage and were instructed to logout of MedFlow - even when support logged-in to our system, she couldn't log-out!
1 voteApologies for the outage. For future reference, the way to log out from Flow is:
1. From Flow, select the Dashboard option. This takes you back to the MedView Dashboard
2. In the MedView Dashboard, select the user drop down in the top right corner and select ‘Log out’ -
eSCRIPTS emailed direct from GP have NO identifier patient or clinic. It looks like junk email
The e script exchange emailed scripts are impossible to find. They look like junk mail. Have logged calls re this and no solution yet. When you try to search your email account there is no identifier for the GP clinic who sent them and you cannot search by patient name. Emails come through as noreply@emailprescription.com.au and only identifier is patient initials and drug. Impossible to find when a patient presents telling you their script is emailed from their clinic.
2 votesHi Jo, the content of the token for both SMS and Email is governed by ADHA and produced on behalf of the Department of Health. Therefore the content is defined and we cannot change it
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